Frequently Asked Questions
What is Ideedworks?
A digital contract management platform that unifies document workflows, approvals, identity/KYB checks, and audit trails across teams and counterparties.
How fast can we go live?
Same-day for most teams. We provide guided setup for roles, templates, and approvals so your workspace is operational quickly.
Do we need to install anything?
No client install required. Access the platform securely in your browser with SSO support for quick rollout.
Does Ideedworks support SSO and granular permissions?
Yes. We support SAML/OIDC SSO, SCIM provisioning, role-based access, and delegated approvals for strong governance.
Where is data hosted?
We support regional data residency options. Talk to us about your compliance needs and we’ll align the deployment.
What audit and compliance features are included?
Immutable activity logs with user, time, and context; version history; exportable reports; and evidence packs for audits.
Can we standardise wording and approvals?
Yes—use templates, checklists, and approval routes to enforce policy across teams, entities, and counterparties.
Do counterparties need a paid account?
No. Invited counterparties can review and confirm documents securely without platform charges.
Is there an API?
Yes. Integrate with your systems for data sync, status updates, and automated actions within your workflows.
How is pricing structured?
Transparent, usage-friendly tiers. The Business plan has no recurring platform charges; advanced enterprise controls are quoted based on needs.
What support options do you offer?
Email support for Business; priority channels, onboarding, and success reviews for Enterprise.
Can you migrate our historical documents?
Yes. We offer assisted onboarding and bulk import to keep context and history intact.
What about uptime and reliability?
We operate with continuous monitoring and publish status transparently. Enterprise SLAs are available.
Is there a sandbox?
Yes. Spin up a non-production workspace to test templates, routes, and integrations safely.